Privacy Policy

Choiceuniverse (the “Company”) provides vehicle detailing services throughout Canada. This Privacy Policy explains how we handle personal information in connection with our website, scheduling, communications, and on-site service delivery. We follow practices intended to align with Canadian privacy principles, including those found in the Personal Information Protection and Electronic Documents Act (PIPEDA), as applicable.

Information we collect. We may collect identifiers and contact details such as name, email address, telephone number, and service location. Operational details may include preferred appointment windows, vehicle make and model, images provided by you for estimation, and payment confirmations issued through trusted processors. When you contact us, we may also retain correspondence and notes to support service quality and coordination.

How we use information. We use personal information to respond to inquiries, schedule and perform detailing services, process payments, issue invoices or receipts, and communicate updates or care guidance. We may analyze aggregated trends to improve pricing clarity, staffing, and supply planning. With your permission, we may send informational emails about seasonal vehicle care or updates to coating maintenance recommendations. You can unsubscribe from promotional messages at any time using instructions within those messages.

Sharing and service providers. We may share personal information with third-party providers that support operations, including email delivery, scheduling, payment processing, and secure data hosting. These providers are expected to use personal information only to deliver services to the Company and to apply reasonable safeguards. We may also disclose information where required or permitted by law, for example in response to valid legal process or to address safety or security matters.

International considerations. Some service providers may process data outside your province or outside Canada. As a result, personal information may be subject to the laws of other jurisdictions. We take steps aimed at maintaining appropriate protections and require that vendors handle information responsibly.

Data retention. We keep personal information only as long as needed to fulfill the purposes described in this Policy or as required by applicable law and professional recordkeeping practices. When information is *** longer needed, it is scheduled for secure deletion or de-identification in accordance with internal retention practices.

Your choices and access. You may request access to personal information we hold, ask for corrections where details are inaccurate, or withdraw consent to certain uses subject to contractual or legal limitations. To submit a request, contact us using the details below. We will work to respond in a timely and reasonable manner.

Security. We maintain administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, alteration, or misuse. These safeguards are adjusted in light of changing operational needs and evolving risk factors. While safeguards reduce risk, *** method can eliminate all security risks in every environment. We encourage you to use unique passwords and to share only information necessary for the requested service.

Children’s information. Our services are designed for adults and for vehicle owners or authorized users. If we learn that a child’s information was provided without appropriate authorization, we will take steps to delete it where feasible.

Links and references. Our website may reference internal informational pages, such as our Legal section, to clarify service terms and compliance notes. External social profiles are provided for community engagement and updates. This Policy does not govern third-party websites or services. Please review their policies before sharing information.

Updates to this Policy. We may revise this Policy to reflect changes in services, laws, or best practices. The “Last updated” date indicates the latest version. Material changes will be highlighted on our site or communicated through reasonable channels.

Contact. For privacy questions, access requests, or complaints, please contact: Choiceuniverse, 328 Queen Street East, Unit 4, Toronto, ON M5A 1S2, Canada; Email: Choiceuniverse@gmail.com; Phone: +14167894521. We aim to address inquiries promptly and to offer clear explanations of our practices.